Privacy Policy

Last updated: 2026

Crafted Crochet ("we", "us", "our") respects your privacy. This policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

  • Order information: name, email address, billing details, and country, collected when you make a purchase.
  • Account information: if you create an account, we store your email and order history so you can re-access your downloads.
  • Marketing information: if you subscribe to our newsletter, we collect your email address to send updates, offers, and your free welcome gift.
  • Usage data: basic browsing information such as pages visited and device type, collected automatically to help us improve the store.

2. How We Use Your Information

  • To process and deliver your digital pattern orders
  • To provide customer support and respond to inquiries
  • To send order confirmations and download links
  • To send marketing emails, only if you've opted in, with an unsubscribe option in every email
  • To improve our website, products, and customer experience

3. Cookies

Our store uses cookies to keep your cart working correctly, remember your preferences, and understand how visitors use our site. You can disable cookies in your browser settings, though some features may not work as intended.

4. Sharing Your Information

We do not sell your personal information. We share data only with trusted service providers who help us run our store — such as our e-commerce platform (Shopify) and payment processors — solely to fulfill your order and operate our business.

5. Data Retention

We retain order and account information for as long as needed to provide our services, comply with legal obligations, and resolve disputes.

6. Your Rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us through our Direct Maker Email. You can unsubscribe from marketing emails at any time using the link in any email we send.

7. Data Security

We take reasonable measures to protect your personal information, including using a secure, PCI-compliant checkout for all payment processing.

8. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

9. Contact Us

If you have questions about this policy or how your data is handled, reach out through our Direct Maker Email link in the site footer.